beyond-the-buzz

Duckie

AI-Powered Customer Support for B2B SaaS Companies

productivity

customer support, ai assistants, automation

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Duckie AI provides AI-powered customer support for technical users, combining automation and augmentation to enhance support team performance. Trusted by the next generation of SaaS companies, Duckie integrates seamlessly with tools like Slack, Zendesk, and Intercom, empowering support teams to resolve issues independently without the need for engineering assistance. With features like AI Support Agent, AI Support Copilot, log investigation, auto-updates, and reminders, Duckie acts as a teammate with the superpower of remembering and analyzing information from documentation and chats, leading to improved support team performance and faster resolution of technical requests.

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